Why People Are Refusing to Use Self-Checkout Machines

Many shoppers value personal interaction with cashiers.

Human cashiers can quickly resolve issues, answer questions, and provide a sense of service.

3. Privacy Concerns

Some customers worry about data collection or security when scanning items themselves.

Machines may track purchases more closely than humans would.

4. Unfamiliarity or Intimidation

Older shoppers or those less tech-savvy may feel uncomfortable using the machines.

The learning curve can make shopping slower and stressful for some.

5. Ethical and Social Reasons

Some avoid self-checkout to support human workers and prevent job reduction.

Choosing traditional lanes can feel like a more socially responsible option.

Tips for Comfortable Self-Checkout Use